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Forum Discussion
I paid for Dropbox Plus, but my account hasn't been upgraded
Hello,
Today, I purchased the Dropbox Plus subscription.
I paid 119,88 euro for a year, but I did not get the Dropbox Plus update.
Also, I have not received an email about my payment.
Do you ...
Hello Nancy, I hope you can help me. I have been getting the message from drop box that I don't have enough storage, suggesting I upgrade. My pictures do not sync since December. I just realized that I did pay for the upgrade back in July thru Paypal. Looks like at the beginning the account was upgraded but after a while it stopped and went back to basic. I am not able to contact them because since they put me back in basic account.
Hi Megan,
I checked the subscription and payment pages like you suggested but the account shows Basic and my Paypal account shows the payment made in July for $119.88.
Can you tell me how do I get in touch with someone to let them know and fix the problem. I don't have access to support because my account is now basic.
- Jay
Dropbox Staff
HI delanuez21, as this is related to sensitive billing info, you can contact our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
