You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sana Ansari's avatar
Sana Ansari
Explorer | Level 3
8 months ago

I paid for Dropbox Plus, but my account hasn't been upgraded

Hello, Today, I purchased the Dropbox Plus subscription. I paid 119,88 euro for a year, but I did not get the Dropbox Plus update. Also, I have not received an email about my payment. Do you ...
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Jama Jamac's avatar
Jama Jamac
New member | Level 2

I paid for dropbox plus and it shows on my account that I have it and a pop-up shows up to learn more but every time I press it it shows an error message so I cannot use the dropbox plus features.

 

Please Help

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Jama Jamac, welcome to our Community!

 

Are you able to see any payments on your account from this page?

 

Did you originally upgrade via the Dropbox site or the mobile app?

 

Feel free to also clarify the error message you get on your end. If you have any screenshots, they are more than welcome too.

 

Keep me posted, and we'll take it from there!

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