You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Don Taylor's avatar
Don Taylor
New member | Level 2
3 months ago

I see multiple Dropbox charges.

Multiple charges on my card
Billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for your post, Don Taylor. 

 

Is there anything like iTunes/Google Play showing in your bank statement next to your Dropbox charges? 

 

If not, and you also see a 12-digit transaction ID, try inserting it in the field given here. Do you recognize the Dropbox account these charges link to? 

 

Let me know.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!