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Forum Discussion

abhishektindia's avatar
abhishektindia
Explorer | Level 3
4 months ago

I upgraded my plan, got debited twice, but it's still not upgraded, why?

Hey DropBox community,   I have tried to upgrade to a better plan on my DropBox account. While I have made the payment (which got debited twice from my account), I haven't received any notificati...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi abhishektindia, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

Keep me updated with any details.

abhishektindia's avatar
abhishektindia
Explorer | Level 3
4 months ago

Thanks for replying, Jay !

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

 

No I see nothing here. However, the amount has been debited twice (in Indian Rupees).

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

 

I updgraded via the Dropbox website. Have been charged by DropBox both the times. If the amount is adjusted towards a 2-year subscription of the 2 TB plan, I am fine. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    If you upgraded via the Dropbox site, but you're not seeing the payment on the site at all, this could mean that you upgraded two different Dropbox accounts. 

     

    Could you try checking this by using the card lookup tool to locate these accounts? 

    • abhishektindia's avatar
      abhishektindia
      Explorer | Level 3
      4 months ago

      I do not have a 12 digit transaction ID like the one indicated on the page you directed me to. Also, I might have upgraded the same account twice. Not two different accounts. I do not understand how to get out of this fix. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        4 months ago
        abhishektindia wrote:

        I do not have a 12 digit transaction ID ...

        What was the payment method; credit/debit card, PayPal, etc.? No details, just the type.

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