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Forum Discussion
I was billed for an account I cancelled, how can I get a refund?
I canceled my account 2 weeks ago. I was charged $119.88 on July 9; several days after I canceled my account. How do I get a refund?
Jay
Dropbox Staff
Dropbox StaffHi md27, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress.
