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Forum Discussion

Bales's avatar
Bales
Explorer | Level 4
4 months ago

I'm unable to link a new device, as it counts as duplicate and exceeds the 3-device limit.

Hi All, 

I have been a Basic Plan user for years. Have 3 legit decices. Just deleted 1 and added a new one. Dropbox is counting the new one twice now, so I cant have 3 devices. 
Their ChatBot has no answer or help.

 

Can you ?

Thanks.

 

Bales

 

Plans
  • Mark's avatar
    Mark
    4 months ago

    Unfortunately the only way to get devices back on is to unlink so you are below the three. 

     

    If you unlink the wrong one you can re-add it back on 🙂

    So if you do happen to unlink the wrong one its fine, it will stop it working temporarily but you can just relink. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for posting on the Community today, Bales!

     

    Have you tried removing the "duplicate" device via your Security tab?

     

    If yes, does this resolve the issue or do you encounter any errors? 

     

    If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page.

     

    Let me know how it goes.

    • Bales's avatar
      Bales
      Explorer | Level 4
      4 months ago

      Thanks for fast reply, Nancy. I think I tried that with no progress, but will check and revert to you shortly.

      B

      • Bales's avatar
        Bales
        Explorer | Level 4
        4 months ago

        This is the screenshot. I want the 3 but not the Windows device ( without knowing what they mean by that - can't identify it - then remove the duplicate below. But I have tried this once.

        The anon device may be an old tablet or phone but I need its name to know whether its one of the required 3 or not.

        Thanks again.

        B

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