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Forum Discussion

Stella Shedden's avatar
Stella Shedden
New member | Level 2
4 months ago

My account has been upgraded, but I didn't request it. How can I get a refund?

I have received a notification and a charge for an account upgrade that I didn't request. How do I get a refund for this? Thanks!
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Stella Shedden, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Keep me updated with any progress!

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