My subscription has been canceled and the billing status is completed

Question

I have subscribed for family plan and I got the billing status is completed but by subscription is cancledmy invoice ID: [removed per the Community's Guidelines]Please anyone help me out

Walter · Answer

Hi there Sparkasse - thanks for bringing this to our attention.
Can you let us know what's reported in your plan tab and your billing page at the moment and also how &nbsp;you upgraded in the first place?&nbsp;
Was it, for example, via the website directly or through the app store on a mobile device perhaps?
Are you sure that you're logged into the correct Dropbox account?
Any additional information is more than welcome!

Sparkasse · Answer

yes it is the cirect accountcheck the billing also

Walter · Answer

I see, thanks for clarifying that for me and the screenshot too Sparkasse - much appreciated.
May we reach out via email to have a further look internally at this point?&nbsp;

Sparkasse · Answer

Sure, I will be waiting for the response

Walter · Answer

Sure thing Sparkasse - I just followed up via email, so please take a look at your inbox and we'll take it from there.&nbsp;

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My subscription has been canceled and the billing status is completed

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