You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Need to retrieve invoices from a third-party account.
Hi,
I am the new managing director in a small organisation. Doing accounting, I discover that we are paying on a subscription on Dropbox that I cannot get access to. I have deleted the VISA card the account was connected to but need to retrive invoices from 2023-2024.
I have the gmail-address connected to account but I have not have the password or any of the restore-information asked for.
The account had been set up by an employer that doesnt work here anymore.
How can I get into this account?
Best,
Han
- Megan
Dropbox Staff
Hey hanulla, welcome to our Community!
Have you tried accessing our self-serve look-up tool at all?
In any case, I can send you an email if you wish, in order to help you with that. I'm suggesting the email route, since we'd need account-specific info to locate the charge.
What do you think?
Thank you!
Thank you!
I tried the self-service-look-up-tool now, but doesnt have that ID number they ask for. Please send me that info you suggest om removed
