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Forum Discussion

hanulla's avatar
hanulla
New member | Level 2
4 months ago

Need to retrieve invoices from a third-party account.

Hi,   I am the new managing director in a small organisation. Doing accounting, I discover that we are paying on a subscription on Dropbox that I cannot get access to. I have deleted the VISA car...
Billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey hanulla, welcome to our Community! 

 

Have you tried accessing our self-serve look-up tool at all? 

 

In any case, I can send you an email if you wish, in order to help you with that. I'm suggesting the email route, since we'd need account-specific info to locate the charge. 

 

What do you think? 

 

Thank you! 

  • hanulla's avatar
    hanulla
    New member | Level 2
    4 months ago

    Thank you! 

     

    I tried the self-service-look-up-tool now, but doesnt have that ID number they ask for. Please send me that info you suggest om removed

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey hanulla, I just sent you an email!

       

      Keep in mind that the email is sent to your Community-linked email address. 

       

      I'll see you there, thanks!

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