You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vico_help's avatar
vico_help
Explorer | Level 4
4 years ago

The billing tab is missing, where can I find it?

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Billing
Payments
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there vico_help; thanks for posting on our Community again!

I just merged your post into your previous one as they're related. 

Did you have the time to go through Jay's suggestions yet?

Specifically, what is your account's plan tab reporting?
WR_O's avatar
WR_O
New member | Level 2
2 years ago

The billing tab is missing from the Admin console.  My plan page shows me the space we have left and this "You’re an admin of the Oasis Dropbox account." That's all. I need to add a license which I used to do through the billing tab. Please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey WR_O, I'd be happy to help! 

     

    It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? 

     

    Is it possible that it was some other member of the Team, or a reseller maybe?

     

    Let me know more!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!