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Forum Discussion
Upcoming large annual charge tied to old email address I can't get access to
My bank is showing that a large DROPBOX annual charge is scheduled for Sept, based on past banking history. The previous transaction ID is 10 digits, so i'm unable to lookup details. I believe this is tied to a previous school or work email (which I can not gain access to in any way in order to login and cancel the subscription). I double checked that my current personal emails were not tied to this subscription, and because those were basic plans, I cannot contact customer service. I would like to cancel this before it is processed. Can I get help from customer service asap?
Thank you,
- Rich
Super User II
Lauren9 wrote:
My bank is showing that a large DROPBOX annual charge is scheduled for Sept, based on past banking history. The previous transaction ID is 10 digits, so i'm unable to lookup details.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you, Rich!
