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Forum Discussion
Update billing info email, but I have a Dropbox Basic account.
I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:
"Your credit card is expiring at the end of the month!
To keep your Dropbox account current, click the button below to access your account and update your credit card expiration date and billing address. This way, when it comes time for your subscription to renew on 2020-03-06, all your information will already be up to date."
There are at least five problems with this.
1. I have only Dropbox Basic (free), which means there is no need to charge a credit card.
2. The renewal date listed in this message (2020-03-06) is over 3 years ago!
3. While I do have a credit card listed with Dropbox, it isn't correct, but there is no way for me to change it!
4. The implication is that I won't be able to keep the account unless I change my credit card.
5. I've tried every obvious way to contact someone at Dropbox to explain what is going on, but it appears there are no options that are open to me as a Basic user.
Any ideas on what is going on and what, if anything, I need to do?
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
- Megan
Dropbox Staff
Hi mkalichman, welcome to our Community!
Are you certain the email is a new one, and not old? Is it possible that you have a different Dropbox account?
You mentioned that you have a credit card listed with Dropbox: is that on a different account?
Keep me posted, and we'll take it from there!
Thanks Megan for checking.
The message was sent to my correct e-mail address, which is associated with my only dropbox account. The date of the message was today, sent this morning Pacific time.
The credit card I mentioned is associated with this account. I don't remember whether it was required or optional, but I apparently added it to my account some years ago. That particular card is no longer valid, even if it were to be charged, which it shouldn't be!
Mike
- Jay
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
I also have the Basic plan but Dropbox just arbitrarily charged my credit card $129.02 for "Dropbox Plus", which I did NOT request. I can find no way to contact anyone at Dropbox to reverse this charge. They only want to talk to you to sell you something.
- Megan
Hi Bud1946, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
