You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
We should be able to purchase again a specific grandfathered plan we were previously on.
I was on a Dropbox plan which gave me an extra 13 TB of data with the Grandfathered plan, Now I had to renew the plan as it was canceled due to payment failure. Now there is no option to get the data back, when I re-subscribe any plan on dropbox it does not give me any option to get those Grandfathered plans back. Please help
- Mark
Super User II
Unfortunately, it's like most organisations - grandfathered rights are a privilege which is a benefit of payments not failing, etc.
The only people who can help with this would be Dropbox sales/support online via www.dropbox.com/support or www.dropbox.com/business.
I always used to get notified when there was a payment failure in the payment. This time I did not get any update from Dropbox regarding payment failure. I got the final email that my dropbox business account was closed. This is not my fault so I should be able to get the data back.
