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Forum Discussion
What happens to my files when I cancel my subscription?
Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions. There are also many important f...
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
I used to pay the fee monthly through my credit card, but as my credit card epired and I forgot to change my payment details, so now, my subscription expired and I cannot see any files in my account........if my files appeard again if I renew my subscription?
Hope someone can help me, thanks.
- Rich
Super User II
Nothing happens to your files when your subscription expires. At most, if you're over your storage quota when your subscription expires you simply won't be able to sync your files, but they'll remain accessible through the Dropbox website. Your files are not deleted or removed from the account.
If you're no longer seeing your files, something else is the cause.
Thats a lie - I cancelled my subscription.
Although they tell you that you can still access all your files... You can't.
I have about 40GB that I can't access in the 'shared section'.
Download everything before you cancel.
Hi, thanks for your reply, so how cna I check what's the problem with my files? And I also cannot login the dropbox app on my phone too.
- Rich
Kit813 wrote:
And I also cannot login the dropbox app on my phone too.
Does your account still exist? Could it be that it was deleted? Are you able to sign into the account on the Dropbox website?
If your account was deleted for some reason, your files woul dbe deleted as well, with no chance of recovery. Note that account deletion doesn't happen automatically unless the account was inactive for more than one year.
... so how cna I check what's the problem with my files?Have you checked your Events page to see if it shows anything?
- The information provided here is very helpful!! I love Dropbox and am so glad to have it!
