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Forum Discussion

Krijo's avatar
Krijo
Explorer | Level 3
4 months ago

Can’t see my avatar or access my settings and profile

I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account I cannot see my avatar or profile. How can I access those?

Account Settings
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Hi Krijo 

    Where are you seeing this? The website or a computer or similar? 

     

    If its the website just log on to the account with the black avatar and log on there.

    • Krijo's avatar
      Krijo
      Explorer | Level 3
      4 months ago

      I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile.

      • Krijo's avatar
        Krijo
        Explorer | Level 3
        4 months ago

        I can send a screenshot if that helps.

         

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