You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SChizmadia's avatar
SChizmadia
New member | Level 1
13 days ago

Can I restore an account that was deleted after being in locked state?

I had an account in a locked state that I did not pay for in time.  This account was deleted late September of 2024.  Can I pay to restore it now?  I need some information from that account and I thought I had hard copies on my old hard drive, but it was cloud files only.  

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    13 days ago
    SChizmadia wrote:

    This account was deleted late September of 2024. Can I pay to restore it now?

    Once an account has been deleted there's no way to recover it.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hi SChizmadia, 

     

    Was this a personal Dropbox account? Or were you a part of a team?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!