You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joshld12's avatar
joshld12
Helpful | Level 5
2 years ago

Changing default account

I initially setup dropbox through yahoo, then accidentally set up a gmail account on a new iMac computer.  The dropbox App won't get rid of the Gmail account.  I can't change the default Email back t...
Account Settings
Desktop
  • joshld12's avatar
    joshld12
    2 years ago

    Thank you guys for your responsiveness but I was finally able to delete the Gmail account, which made the Yahoo account the default.  The issue is now resolved.

ellepi's avatar
ellepi
New member | Level 2

Hello everyone, I am seeking help with the following problem:

I have two basic accounts associated with my Dropbox, and I had initially connected the desktop app to account 1. Meanwhile, I was accessing the other account (account 2) solely online. However, I recently encountered an unexpected situation where the desktop app has somehow switched its connection to account 2.

I would like to revert to the previous configuration, utilizing the desktop app for account 1 but I cannot figure out how to di it.

Any suggestion?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey ellepi, thanks for reaching out to the Dropbox Community.

 

If you'd like to connect to a different account on the Dropbox desktop app, you'll first need to sign out of the current account and then sign in with the credentials of the preferred one.

 

I hope this helps!

  • ellepi's avatar
    ellepi
    New member | Level 2
    11 months ago

    Thanks @Hannah, I selected logout from the menu app icon, and after that the icon disappeared, while the app is still connected to account2

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      The app should prompt you to sign in again, after signing out.

       

      Can you search for the Dropbox app in your programs/apps, relaunch it and let me know what you see?

      • ellepi's avatar
        ellepi
        New member | Level 2
        11 months ago

        I was able to solve the problem by rebooting the computer (which allowed me to see dropbox in the menu bar again) and following your instructions. Thanks a lot!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!