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Forum Discussion
EthanSB
11 months agoNew member | Level 2
Changing Email: says email already taken.
I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
Avenged
8 months agoExplorer | Level 3
Hi
I'm trying to change my email on my account but when i do it states "Email address is already taken" so i go to log in with that email I'm trying to change it to but then i get a sign up page, so it doesn't have an existing account.
I'm not sure what to do to update to the correct emails
- Mark8 months agoSuper User II
If it says email taken have you done a reset on www.dropbox.com/forgotten to try and log on using a reset password?
- Avenged8 months agoExplorer | Level 3
Yeah I have, but because the account doesn't exist, no email comes through for instructions to reset the password.
- Mark8 months agoSuper User II
It sounds like either the account is linked to a Business Plan, old Google log on OR has been banned / removed for some reason.
You are going to need to contact Support via www.dropbox.com/support. Make sure you arent logged in to anything, including here, and then go to that link.
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