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EthanSB's avatar
EthanSB
New member | Level 2
2 years ago

Changing Email: says email already taken.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
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Avenged's avatar
Avenged
Explorer | Level 3
12 months ago

Hi

 

I'm trying to change my email on my account but when i do it states "Email address is already taken" so i go to log in with that email I'm trying to change it to but then i get a sign up page, so it doesn't have an existing account.

I'm not sure what to do to update to the correct emails

 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    If it says email taken have you done a reset on www.dropbox.com/forgotten to try and log on using a reset password?

    • Avenged's avatar
      Avenged
      Explorer | Level 3
      12 months ago

      Yeah I have, but because the account doesn't exist, no email comes through for instructions to reset the password.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        12 months ago

        It sounds like either the account is linked to a Business Plan, old Google log on OR has been banned / removed for some reason.

         

        You are going to need to contact Support via www.dropbox.com/support. Make sure you arent logged in to anything, including here, and then go to that link.

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