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EthanSB's avatar
EthanSB
New member | Level 2
11 months ago

Changing Email: says email already taken.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
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pjoc's avatar
pjoc
New member | Level 2

Current email to login will be discontinued.  Try to change to .....@gmail.com email but will not accept as it says this email already exists.  Which it does as I own it.  Not sure how to proceed.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

If it says it exists it means there is already a Dropbox account using that email. 

 

So you need to log on to that one (use www.dropbox.com/forgot if you cant remember the password), log on and either delete it or change the email on it to a different one. 

 

You will then be able to use it on this account

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