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Forum Discussion

Sharyn W.'s avatar
Sharyn W.
Explorer | Level 3

I have tried to change my email address in Accounts.

I am an older lady who is having difficulty deciding why there are 3 lines to be filled in.

Are the first two the new email address, and the 3rd line the password?

Thank you

Sharyn

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Sharyn W.! You’re totally right; the first two fields are for the new email address (the second one is to confirm the email address and make sure there aren’t any typos) and the third one is for your current Dropbox password.

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    4 months ago

    Nancy,

    Thank you. I will try your suggestion.

    Sharyn

  • Sharyn W.'s avatar
    Sharyn W.
    Explorer | Level 3
    4 months ago

    Hi Nancy,

    I tried your suggestion but had no luck changing my email address.

    When I entered my email address twice and then my password a round red circle with a line through the circle appeared beneath the first of the two email addresses.

    I am using the correct email address, so why should this happen?

    Thank you

    Sharyn

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi from me as well, Sharyn W.!

       

      Is it possible that there's some kind of typo or perhaps a space before or after the email address?

      • Sharyn W.'s avatar
        Sharyn W.
        Explorer | Level 3
        4 months ago

        I have tried multiple times but will try again.

        Sharyn

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