You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Shauna Sanheim
3 years agoNew member | Level 2
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?
Matthew1922
New member | Level 2
It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human.
Rich
3 years agoSuper User II
Matthew1922 wrote:
It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human.
Phone support is only available for Business accounts, and it's initiated via the Admin console by way of a callback. There is no phone number to call.
You can find the support options that are available to you on the Support page, or you can post a question here and we can try to help.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!