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Forum Discussion
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?
It has been almost a year since I paid for my dropbox account. I have about 2 TB of footage store in it. About 9 months ago, I worked on a project where I agreed to receive shared footage with someone. This action caused my account to only show that shared footage. My 2TB of footage is suddenly gone. How can I receive this footage?
Do I need to pay for a plan before I can talk to a real life human who might be able to fix this for me?
Or is there a way I can phrase this for a robot to help me?
Thank you in advance for any help!
- Mark
Super User II
Hi jdestin4
Dropbox doesnt remove data from an account when you get shared access. It just adds to it.
Are you sure you have not accidentally set up a second account? What is www.dropbox.com/events showing?
Data recovery is always only related to the plan status of your account - i.e. if a free user its 30 days. So, if your data was removed over 30 days ago it is not recoverable via Dropbox. Even paying wont extend that.
Thank you for your help on this. It is possible I set up another account. Is it possible to have two accounts with the same email?
When I clicked on the link you sent the last thing shown was the footage being shared to me in July 2022. However, I uploaded tons of footage in July 2021.
It is possible I was made an admin for the "new" account when I was shared footage in July 2022. I just feel like I somehow left my old account and joined a new one with the same login/email/password. And now I can't find my old account.
