You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?
If you are a free user, they don't care. Bot only, with limited canned responses.
If you paid, they still don't care. They got your money. They will find some other sucker to fleece.
Not Dropbox, Zendesk support.
Very few humans on that payroll.
They refuse to even look at my problems. They only send canned responses based on keywords then ignore me.
Megan
Dropbox Staff
Dropbox StaffHi Very_Upset, sorry to hear about that!
I'd be more than happy to help. Feel free to let me know more, about the situation you're facing.
Thank you!
