You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How can we speak to someone at Dropbox?
How do we get to speak to a live human being at Dropbox?
I don’t understand how this is acceptable in this life. To only give support for a business to people who are paying more fees. You’ve completely lost me as a customer. I spent $12 on a fax, and have been sitting here for almost 2 hours with no confirmation of it being sent, and it’s showing trilling. No movement. Is anyone going to be giving me a refund or should I take matters higher?
Megan
Dropbox Staff
Dropbox StaffHi Jtremel, sorry to hear about that!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox or Sign account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Is there a way you can just help and see what’s going on? It says it was sent, but that little thing next to it is trilling like it’s thinking. Why isn’t this going through and processing??? I have had this issue ALLLLL day with multiple platforms. I’m just pissed
- Megan
Hey Jtremel, I'd be happy to help!
Usually our system will send you a confirmation email within a minute or two of your transmission's completion letting you know it finished, or if it failed, and why.
If you check your inbox, are you able to locate any emails there?
As for the trilling, would you mind sending me a screenshot, please in order for me to have a visual? Just make sure none of your personal info is shown there.
Thanks a bunch!
- There are no emails from Dropbox, I have kept checking just in case since I requested a copy be sent to me. I don’t think there’s a way to send a photo? It’s basically like when you submit something and then the system starts thinking. I don’t know how else to describe it but it has not given me any confirmation and I’ve spent $12 already.
