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Forum Discussion
Solved
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
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Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Same here..this is ridiculous!!! Just roll back on update.Something!!
Same here wtf is Dropbox staff doing? Pull your heads out of your ass and fix this
Yep. Me too.
MICHAEL C, YOURE A MARVEL.!!!
up and working again .... THANK YOU 😊
I uninstalled Dropbox on my previous phone and it began working on my current phone. Either that worked, or the bug was fixed around the same time. I hope this works for those of you who still have your previous device.
I retried sometime Saturday evening was able to sign into Dropbox without problems. They must have fixed the bug.
Yes this has been resolved now...
All OK now.
Had same issues with iPhone 6. Used 2 step verification after reading Andrew's post and it fixed it. Just in time - phone was on it's way out the window next.......
If you're phone is running Marshmallow make sure the Dropbox app has permission to use storage. That's what fixed this problem for me. For some reason the app never asked for the permission.
