We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Tolkyyn's avatar
Tolkyyn
New member | Level 2
2 months ago

How many devices do I use for my account?

I have Dropbox on 3 devices, one is my iPhone.  When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.  I don't know how to see which other device Dropbox may think I have given it access to.  The unhelpful "Help" section says to access the Admin Console on the left of the page (on my PC screen).  There is no Admin Console and no pictures anywhere showing what it might look like.

 

Can anyone explain to me how I see which devices Dropbox thinks I have given access to?

 

Thank you,

 

Tolkyyn


  • Tolkyyn wrote:

    When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.


    It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.

     

    You can see and manage the devices connected to your account on your Security page.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Tolkyyn wrote:

    When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.


    It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.

     

    You can see and manage the devices connected to your account on your Security page.

    • Tolkyyn's avatar
      Tolkyyn
      New member | Level 2

      Rich wrote:

      Tolkyyn wrote:

      When I try to move a photo there, it says I've used all the devices allowed without paying for an upgrade. However, the iPhone is already one of the 3 devices.


      It's not really devices. More Have you ever installations. If you've ever uninstalled and reinstalled the Dropbox app, it may see it as a different device.

       

      You can see and manage the devices connected to your account on your Security page.


      Thank you very much Rich.  That security page is what I needed.  It showed me that it still had my old iPhone from 4 years ago connected.  Not anymore!  I hope everything will work once Dropbox sees that I've disconnected the old phone.  Thank you very much.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!