Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

AdminHHRI's avatar
AdminHHRI
New member | Level 1
12 days ago

I'm an admin and I can see shared folders in admin console but not in my account

I've inherited a Dropbox Advanced environment and am quite a noob here, so maybe I asking something dumb, but: in the admin console, I can see all users and groups, and I see a choice for "content." ...
Admin Console
File access
AnastasiaDBX's avatar
AnastasiaDBX
Icon for Dropbox Product Manager rankDropbox Product Manager
12 days ago

hi AdminHHRI - thank you for the feedback! There are a couple of options: you could give yourself access to the folder, by clicking "Share with Dropbox" in the overflow menu. You could also navigate to the members page, and "Log in as member" for a member who has access to the shared folder. Would that work for your use case? Thank you!

 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!