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AW-Sheldon's avatar
AW-Sheldon
New member | Level 2
5 months ago
Solved

Not receiving verification emails.

I'm requesting a verification email be sent to validate my email account, but nothing arrives. I've added no-reply@dropbox.com to my safe senders list. Nothing is arriving in my junk folder. I'm ...
Account Settings
Dropbox Basic
  • Megan's avatar
    Megan
    5 months ago

    Hey AW-Sheldon, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

     

    Keep me posted! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey AW-Sheldon, I hope you're doing well!

 

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?

 

Keep me posted! 

AW-Sheldon's avatar
AW-Sheldon
New member | Level 2
5 months ago

Many thanks for your assistance.

I had tried and failed multiple times from Google Chrome browser ... when I tried from Microsoft Edge on your suggestion I received verification email immediately and now into DropBox.

Really appreciate your help - its been a frustrating few days!

AW 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey AW-Sheldon!

     

    Happy to see that your issue is now resolved! 

     

    If you need anything else, give me a shout! 😀

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey AW-Sheldon , I am glad you finally got your email address confirmed thanks to Megan 's amazing help.

     

    I'd love to hear your starting experiences with Dropbox, how are you enjoying it so far? Do you have any questions about any of the features?

     

    If you're brand new to Dropbox, you might like to join our Dropbox for Beginners Group. We have many 'how-to guides' to get you started with various features of Dropbox that you might not know about yet 🤓.

    Looking forward to seeing you around the Community!

     

    T 😺

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