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Solved
Number of devices
My “security” shows 3 devices but my iPad still says there are too many devices connected?
Carried out and all seems to be ok. Thanks.
Walter
Dropbox Staff
Dropbox StaffHey johnblakemore, sorry to hear you're having issues with this.
May I ask if the iPad is included on the 3 devices you're seeing linked to your account on your Security page or not?
Let me know more and we'll take it from there, John.
Hi
I have just purchased a new iPad and a new iPhone and transferred all Apps, including Dropbox from the old devices. I also have Dropbox on my PC.
I have deleted the Apps from the old devices and going to “security” shows my new devices, iPad and iPhone and my PC as linked.
If I open the App on my iPad it says that 3 of 3 devices are linked and below says I have reached my limit and underneath that it says that I have exceeded my limit of linked devices and I need to upgrade or delete one of the devices.
I am on the basic plan.
Confusing!
Hope this helps.
- Walter
Could you try uninstalling the app from your iPad completely, removing the iPad from your Security page and then reinstalling the app on your iPad anew johnblakemore?
Carried out and all seems to be ok. Thanks.
- Rich
Super User II
johnblakemore wrote:
I have deleted the Apps from the old devices and going to “security” shows my new devices, iPad and iPhone and my PC as linked.
Are you sure it's showing you the new devices and not the old ones? Deleting the app from a device doesn't remove the device from the list of linked devices.
Remove the iPad listed under linked devices and then sign in to the Dropbox app on your new iPad.
