You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Since the update to v154.4.5363, offline files are not storing locally when requested
Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps ...
Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive?
If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?
Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.
Sorry I contaminated the test environment!
As for the PC Windows info, it is attached.
I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.
Walter
Dropbox Staff
Dropbox StaffNo worries CcummingsDT - feel free to take your time!
Whenever you're ready, reply back here to continue troubleshooting, if needed.
Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.
And the system tray icon for Dropbox shows idle (nothing happening)
This is on my office PC, not the laptop, so if you need the Windows info, just let me know.
- Megan
Hi CcummingsDT, thanks for the updates!
It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content?
If you hover your mouse over the little Dropbox icon, what is the status you see there?
Up to Date.
Good to know that is not Dropbox, but I must say that confuses me greatly. As soon as Smartsync does get it to store locally, that white X goes away. Unlike before the update, the green checkbox for "Stored Locally" (now "Available Offline") seems to have gone away altogether.
