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Forum Discussion

Bob-SF's avatar
Bob-SF
Explorer | Level 3
2 years ago

Unable to change the name of a device

I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappe...
Account Settings
Bob-SF's avatar
Bob-SF
Explorer | Level 3

Walter, I did as suggested, but it didn't change the situation. Attached is an annotated screenshot that indicates the problems I'm having.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Bob-SF, is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.

  • Bob-SF's avatar
    Bob-SF
    Explorer | Level 3
    2 years ago
    Yes, please do, and thanks.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Bob! Please check your email’s inbox/spam folder, and reply back to my message, when you get the chance.

      • Bob-SF's avatar
        Bob-SF
        Explorer | Level 3
        2 years ago

        I did reply, but if you want me to confirm that the email address is mine, it is.

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