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Jaco1981ZA's avatar
Jaco1981ZA
New member | Level 2
3 months ago

unique log in issue

  Hello, Dropbox Community, I’m reaching out for assistance with accessing a Dropbox account I created back in 2012/2013. Unfortunately, the email address linked to the account was hacked multiple ...
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Unfortunately the only people who can help are Dropbox. It is unlikely you can get the account back - and there are lots of posts of that happening on here. 

https://help.dropbox.com/account-access/lost-email-access

 

Also, how long is it since you last logged in? If its over 12 months the data has been removed due to inactivity I'm afraid 😞 

Jaco1981ZA's avatar
Jaco1981ZA
New member | Level 2
3 months ago

I have no idea how long it has been 😞

 

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Accounts used over 12 months have all data wiped for inactivity I'm afraid. There is no way to get data back if that happens. 

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