You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

GG166's avatar
GG166
New member | Level 2
8 months ago

6-digit verification code is not accepted - wrong code error

I am changing device and installed Dropbox on my new device. I need to enter a 6 digit verification code  which is sent to my mail.  However,  the code is not accepted.  I recente a message it is a wrong code, but it is exactly the same code as in the mail. 

 

How can I get access to Dropbox on my new device?

Account Access
Security
  • Hannah's avatar
    Hannah
    8 months ago

    Sorry to hear about this, GG166.

     

    Are you currently on a Basic free account?

     

    If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

  • GG166's avatar
    GG166
    New member | Level 2
    8 months ago

    Thanks Hannah.  This was indeed the problem.  It's fixed now. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Sorry to hear about this, GG166.

     

    Are you currently on a Basic free account?

     

    If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions