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Forum Discussion
Can’t access account and two factor authentication is not an option for me
Due to an unfortunate disaster in my life, I no longer have access to any of the phone numbers or email addresses I had before. Because of this two factor authentication is not an option for me. But ...
If I did set it up, I have lost any access to the 2FA. There must be some avenue, for business customers who undergo a catastrophic event, and lose absolutely 100% everything! Dropbox must have some for this scenario, even if it is a process that is currently undefined. But someone Dropbox needs to talk to me about this scenario and work with me to resolve it. How can I talk to somebody at Dropbox?
Mark
Super User II
Super User IIAll customers, especially business ones, should (or rather would) have some sort of Business Continuity Planning in place as well as multi-site backups so that should one site lose all access to everything (e.g., Dropbox), it is recoverable and restorable from another service.
As has been said you need to log a ticket and ask for support, but, it is very unlikely you'll get access again. Its also worth pointing out that if the account is now no longer a paid one and its been 12 + months since last log in all data is deleted from within it due to inactivity.
