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Frustrateduser9's avatar
Frustrateduser9
Explorer | Level 3
11 months ago

Can't access account to cancel

NEED HELP CANCELLING ACCOUNT I HAVE NO WAY TO ACCESS I no longer have access to the email account that I used to setup a Dropbox account with. I have been getting billed annually and just noticed it...
cancellations
Payments
Frustrateduser9's avatar
Frustrateduser9
Explorer | Level 3

I did try to get in contact with the support team. I don't know what question to ask. It tells me to login and immediately change my email address. I can't because I don't have access to the email address to get the code to login. 

Please advise.

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

It looks like you chose the chat option, if you follow the steps in my previous response, you'll get the option to contact the team directly via a ticket. 

 

Please could you let me know when you've done so that they can assist you further.

  • Frustrateduser9's avatar
    Frustrateduser9
    Explorer | Level 3
    11 months ago

    Here is the Ticket number. Thank you.

     

    Ticket #23085889: DB: Please cancel account 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the ticket number, Frustrateduser9.

       

      I have added your comments and raised the priority of your ticket, so this should get resolved the soonest possible.

       

      If you need anything else, let us know!

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