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Forum Discussion
Getting an error when signing in with my old email address and password
I can't get into my old account and the email is different now and I had remembered login and password saved in phone and when I try to login in it says error sign in etc. I tried emailing them but i...
Nancy
Dropbox Staff
Dropbox StaffWelcome to our forum, Antman7! Let’s have a look into this.
Is your old Dropbox account linked to a disabled email address, and the new one only has one letter different?
Even in that case, you should be able to sign in to Dropbox with your old email address and password.
Has it been more than 12 months perhaps since the last time you signed in?
Can you send a screenshot of the error you're getting (while hiding your email address)?
Let me know, and we’ll take it from there.
- I still have the old email and password saved on my phone and it hasn't been 12 months since I used the account and I got screenshots but can't put it in the comments but keep sending it to emails
- Do you have a email I can send you the screenshots too?
- Nancy
You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply).
If the option doesn’t appear though, please try this via a computer instead.
Let me know how it goes.
- Yeah the camera isn't popping up at all, I'm try my computer later on
