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Forum Discussion

DaliRamos 's avatar
DaliRamos
New member | Level 2
2 years ago

How to reset the Vault pin?

I have already reset my password and I’m login my account. But I don’t remember the VAULT PIN. And I don’t know how to reset that. Any idea please
Dropbox Vault
Michael E's avatar
Michael E
Explorer | Level 3

how can i unlock my dropbox vault? 

i lost my vault password. i need a new vault password so i can unlock my vault. i see how to establish a new dropbox password but i don’t see how establish a new dropbox *vault* password. i’ve used the “reset your pin” feature, but doesn’t provide a way to reset the *vault* pin. thank you. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Michael E, I hope you're doing well!

 

Just to make sure we're on the same page here: have you tried following these steps, in order to reset your Vault pin?

 

Keep me posted, and we'll take it from there!

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