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Forum Discussion
I can't log into an old Dropbox account - reset password doesn't appear.
I have a Dropbox account with my current email, but I used to have another dropbox account with a university Outlook email that I'm trying to access.
I still have access to this outlook uni ema...
I think it was around the start of 2019.
- Megan
Dropbox Staff
Hey Nitcy002, welcome to our Community!
Usually accounts that aren't active for approximately a year or more, are automatically deleted from the system.
However, based on the message you got about an already existing account, I'd like to look a bit more into this, and see what we can find.
Do you think it'd be okay to contact you using your Community-linked email address, in order for us to investigate further?
Keep me posted!
- Hi Megan,
That wouldn’t be a problem! I really hope it’s still available. I totally forgot about it until recently. Anything you can be find out I would love to hear!
