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Msmith2024

Explorer | Level 3

10 months ago

I can't reset my Dropbox password, as I don't remember the password of my email either.

Msmith2024

Explorer | Level 3

10 months ago

Hello Nancy I am using outlook.com, but honestly I can't remember the password for that email address it set it up long time ago and I can't remember even when I try to go to the security questions I can't remember alot of those questions

Jay

Dropbox Community Moderator

10 months ago

Hi Msmith2024, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I received a message to reset it via my email but I don't remember my email pas...","body@stringLength":"344","rawBody":"

Hello, is it possible for the Dropbox team to please reset my password so I can access my other Dropbox account please. I received a message to reset it via my email but I don't remember my email password either. So I'm asking please can the team reset it on your end, I have a lot of pics and vids that I can't afford to lose, thank you

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Hi Msmith2024, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

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Hi , I’d recommend getting in contact with our support team directly to look into this matter in more detail.

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