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Forum Discussion
I'm getting an Error 500 on my Paper doc. Why?
Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.
Pls help!
Its a Dropbox Paper document -- called 'CHARACTER OUTLINE'. I saved it into a folder that I created and it seems since then, I've gotten the Error. Over the last month or so, it has been showing the 500 Error Message while no other paper docs are showing this error.
Megan
Dropbox Staff
Dropbox StaffHey MrsPibbX, thanks for the heads up!
Did you try my suggestion above about searching a file, and if so, what was the result?
One more thing: have you also tried clearing the cache on your current browser, just to rule that out of the window too?
Hi Megan -- tysm / sorry my previous message was so weird, I originally included a screenshot of the document in the folder (which is why I included the doc name).
also Yes, just tried to find the doc in the search bar in Dropbox (Main) no luck. And in Dropbox (Paper), I'm only seeing it in the folder -- no where else.
Should I assume its 🪦?- Jay
Hi MrsPibbX, do you see any history of the file in the events page or the deleted files page?
Are you certain that this is the only Dropbox account that you use and login to on the browser?
Confirming not in deleted files or events.
But I do have 2 other Dropbox Accounts with different emails.
