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LucieWS's avatar
LucieWS
New member | Level 2
8 months ago

Locked out of business account for 3+ days due to an error with certificate

Help! We have a Dropbox Business account, tried to update the certificate used for single sign-on to Dropbox Business in Microsoft Azure. Azure part went fine but uploading the certificate to Drop...
Account Access
dropbox business
Team admin
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi LucieWS, thanks for bringing this to our attention.

 

Do you have the ticket ID from the automated email response in order to locate it on our system?

 

This will help me to assist further.

LucieWS's avatar
LucieWS
New member | Level 2
8 months ago

Thanks for a prompt response.

The original support ticket number is #23545104

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the info, I have gone ahead and prioritized the ticket to expedite matters on your behalf. 

     

    They will be able to handle your query from there on via email.

    • LucieWS's avatar
      LucieWS
      New member | Level 2
      8 months ago
      Thank you, do you know an estimate of when we will get it fixed?

      We can’t really last another full work day without being able to access our files.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        I wouldn't be able to say an exact time or date, however, since it has been prioritized so it would be a faster response than a normal ticket.

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