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LucieWS's avatar
LucieWS
New member | Level 2
8 months ago

Locked out of business account for 3+ days due to an error with certificate

Help! We have a Dropbox Business account, tried to update the certificate used for single sign-on to Dropbox Business in Microsoft Azure. Azure part went fine but uploading the certificate to Drop...
Account Access
dropbox business
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LucieWS's avatar
LucieWS
New member | Level 2

Thanks for a prompt response.

The original support ticket number is #23545104

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the info, I have gone ahead and prioritized the ticket to expedite matters on your behalf. 

 

They will be able to handle your query from there on via email.

  • LucieWS's avatar
    LucieWS
    New member | Level 2
    8 months ago
    Thank you, do you know an estimate of when we will get it fixed?

    We can’t really last another full work day without being able to access our files.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      I wouldn't be able to say an exact time or date, however, since it has been prioritized so it would be a faster response than a normal ticket.

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