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Forum Discussion
MaGroDrop
8 months agoNew member | Level 2
Locked out of Dropbox - Dropbox has no options - how regain access to account?
Hello, we have a member of our company that had a Dropbox free account. This account was registered over our company mailbox and domain. Then the account was compromised and the person who got access...
Jay
Dropbox Staff
Hi MaGroDrop, thanks for bringing this to our attention.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system
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