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stephenstephen's avatar
stephenstephen
Explorer | Level 3
9 months ago

Lost access to Dropbox Paper docs/folders

I lost access to a number of dropbox paper documents and folders after converting and then reverting my account from a personal account to a team account and back again (I then rejoined the team using a separate, team-specific account).

 

I understand that this is the expected behavior for documents that were created from a team account and shared with other members of the team, however I also lost access to documents that:

a) I created from my personal account before I joined the team

b) I hadn't shared with any members of the team

and

c) I never accessed or modified the files, or their containing folders, while I was a member of the team

 

Upon leaving the team, ownership of all shared paper documents and folders that I owned was transferred to the team admin regardless of the status of my account when the documents or folders were created or whether they were shared with any members of the team or not.

 

A number of these documents contained sensitive, private information that the team admin should never have had access to. I recognize now that I should not have joined the team using my personal account, but I'm currently trying to resolve this situation and also point out an issue with how dropbox handles ownership in these circumstances.

 

The team admin has transferred ownership of the affected files to my team account, but I'd like to have ownership transferred to my personal account where these docs belong. I've been unsuccessful in having this issue resolved through email support and I'm looking for feedback. Thanks!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi stephenstephen, thanks for bringing this to our attention.

     

    When a team member is deleted, they lose access to all Paper documents, since at the moment of joining the team, the ownership changed to the team admin.

     

    Just for clarification, are these files visible in your Dropbox folder? Are you able to transfer them to your personal account via a shared folder?

     

    This will help me to assist further!

    • stephenstephen's avatar
      stephenstephen
      Explorer | Level 3

      Thanks for the response Jay!

       

      The files are not visible in my Dropbox folder, only when I visit paper.dropbox.com.

       

      I believe this means I'm on the pre-2020 release of Dropbox Paper. Is that what you were asking?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey stephenstephen, you are indeed correct about the version of Paper that you're using.

         

        Are you able to share the documents themselves from your current team account to your personal one?