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Forum Discussion
No access to email to reset password and sign in to a Business account
One of my business users managed to lock themselves out of an account in a truly interesting way and I really need assistance from someone in the Dropbox team. Hoping this will get the visibility r...
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, Bizzare_Situation.
Essentially, this person cannot login to their account, as they don't have access to the email address in order to reset their password, right?
In this case, I would suggest reaching out to our support team directly, since this is an account specific issue.
To do so, open a private browsing window and go to this page.
Fill out the form, submit your request and let us know what you have the ticket number.
Thanks in advance.
