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Forum Discussion
No access to email to reset password and sign in to a Business account
One of my business users managed to lock themselves out of an account in a truly interesting way and I really need assistance from someone in the Dropbox team. Hoping this will get the visibility required because no other method has yielded results.
My company acquired a business some years ago who had a dropbox for business account.
That business was fully integrated into our company and everything was fine.
On review that business no longer used its old domain name, so after checking they no longer needed it we didn't renew it.
Last year they realised they'd lost or forgotten the password to the dropbox account and tried to initiate a password reset.
Surprise, surprise, they can't because we no longer receive email on that domain anymore because we don't own it. Even better, another entity has purchased it so we can't buy it again to get access either.
So we're uniquely stuck, we can't login, can't execute a password reset, can't access Dropbox support because we can't login. Nicely snookered.
The one thing that is still working is the charges to our corporate credit card.
Would really appreciate some help from someone in the Dropbox team.
- Hannah
Dropbox Staff
Sorry to hear about this, Bizzare_Situation.
Essentially, this person cannot login to their account, as they don't have access to the email address in order to reset their password, right?
In this case, I would suggest reaching out to our support team directly, since this is an account specific issue.
To do so, open a private browsing window and go to this page.
Fill out the form, submit your request and let us know what you have the ticket number.
Thanks in advance.
