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md2543's avatar
md2543
Explorer | Level 3
8 months ago

Not receiving security code for my Dropbox account

I'm not receiving the security code needed to log into my dropbox account?

I tried checking spam, putting it off for a few weeks, and even added to whitelist -- yet still, no code....

Account Access
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi md2543, thanks for bringing this to our attention.

     

    Are you using a private business domain, or a public email provider for your email?

     

    This will help me to assist further!

    • md2543's avatar
      md2543
      Explorer | Level 3
      8 months ago
      I'm using the email provider 'mail.com'.
      It's a personal account.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Are you certain that you're logged into the correct Dropbox account and email inbox, to ensure that the code isn't going to another address?

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