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Forum Discussion
Not receiving security code for my Dropbox account
I'm not receiving the security code needed to log into my dropbox account?
I tried checking spam, putting it off for a few weeks, and even added to whitelist -- yet still, no code....
Jay
Dropbox Staff
Dropbox StaffHi md2543, thanks for bringing this to our attention.
Are you using a private business domain, or a public email provider for your email?
This will help me to assist further!
I'm using the email provider 'mail.com'.
It's a personal account.
It's a personal account.
- Jay
Are you certain that you're logged into the correct Dropbox account and email inbox, to ensure that the code isn't going to another address?
- Yes, I have the account information and have attempted log in but I need to receive a code first. I have access to my email too but I'm not receiving any emails either besides the ones from other email addresses.
- Hannah
Hey md2543, can you try to bypass this process by requesting a password reset, to see if that helps?
