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Forum Discussion

sarahb0092's avatar
sarahb0092
New member | Level 2
9 months ago

Not receiving Security Codes via email

Hey, I'm not receiving the security codes to my designated dropbox account. 

Anytime I press "resend code" it still wont send to my email. 

I need to be able to sign into my account and currently I am unable to which is incredibly frustrating. 

Someone please help. 

Account Access
Dropbox Basic
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry to hear about this, sarahb0092.

     

    Have you checked your spam folder, to see if the email went there?

     

    If not, try adding no-reply@dropbox.com to your email contacts and then try again.

     

    Let me know how it goes!

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